Featured support articles

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Payments & Shipping
We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or【PayPal】 . We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.
A:Of course. We use SSL on all of our pages to ensure that all of your browsing and shopping data remains private.
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
Please note: If you want to pay via credit card and are using AMEX, you have to 【PayPal】proceed to first, and then select the option "Pay with Credit or Debit Card" inside 【PayPal】. If you need help with that, please contact our customer service.
A:During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember Moon Child, only one discount code can be used per order!
A:Discount codes can be applied to all our full-priced jewelry, excluding items already on sale, sets, or final sale pieces. These exclusions are in place because they are already offered at discounts greater than most codes, ensuring you’re getting the best possible value!
Similarly, our Moon Magic diamonds, which represent the pinnacle of craftsmanship and quality, are excluded from discount codes to maintain their fair and consistent pricing. We’re committed to providing exceptional value across all our collections, so you can always shop with confidence and satisfaction.
A:You can find the estimated shipping time for each product above the “Add to Cart” button on the product page.
You can also email your order number to [support@ikarmagems.com] and we will get back to you within 24 hours!
A:When you add two or more items to your cart with different delivery times - including pre-orders - we’ll ship everything together in one package.
Please note: Your order will always follow the longest delivery time listed. This helps us reduce our carbon footprint and is part of our commitment to becoming a more climate-positive company.
A:We combine shipments to support our climate-positive initiatives.
By shipping items together, we minimize packaging waste and reduce the carbon emissions associated with multiple deliveries.
A:If you notice that a specific product has a shorter delivery time and you’d like to receive it sooner, we recommend placing separate orders. That way, each item will ship according to its individual delivery timeline.
A:United States: 8–16 business days
All Other Countries: 8–21 business days
If your order includes a pre-order item, delivery will take longer. We only begin production after the pre-order promotion ends on our website — this allows us to produce intentionally, reduce waste, and avoid overproduction.
For the most accurate delivery estimate, always check the product page. You'll find it just above the “Add to Cart” button.
Please note: Shipping timelines do not include any unforeseen carrier delays. These may occur due to weather conditions, customs processing, strikes, or peak holiday traffic.
A:Standard shipping is $13, Air shipping is $23; we pay for shipping on orders over $100.
A:All orders ship Monday – Friday, excluding weekends and official bank holidays.
We recommend you order soon, so you get your magical jewelry in time.
A:In rare cases, your package can show as ‘delivered’ before you receive it.
This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or theft. Check between your front doors and talk to your household members and neighbors.
If you still can’t locate your order, contact your shipping carrier and state your tracking number. Please get in touch via support@ikarmagems.com and we will do our best to assist you in locating your missing package.
If your order continues to be missing after following the above steps, please note that we are unable to offer reshipments or refunds on orders that show up as delivered.
About Products & Gems
A:Our gemstones are sourced from all over the world, but our jewelry making and processing comes from beautiful China!
Because Chinese artisans are very famous for their craftsmanship!
Depending on the properties of the gemstone, there are healing, balancing, communication of higher dimensional energies, guardianship, etc., which are attributes of meanings that come with natural gemstones.
By inscribing spiritual totems and combining them with Feng Shui ritual revelations, jewelry can also be made to have multiple different meanings, but all of these meanings are positive energies.
For example, it attracts wealth, health, good luck, love, positivity, wisdom, and more!
A:
We have blessing ceremonies every week at the Taoist temple on Mount Qingcheng, at the temple on Mount Putuo, and at the Potala Palace.
Mount Qingcheng is the origin of Taoism in China, Mount Putuo has spiritual Buddhism, and the Potala Palace is the origin of Tibetan Buddhism and where all lamas belong.
Each piece of jewelry is activated with energy through a revelation ceremony before it is shipped to you; and 20% of the money you pay is donated to them to ensure that you will be blessed by a Lama every year.
A:
Absolutely! Our promise to you is that all our gemstones are guaranteed authentic, approved by regular independent lab testing by GIA. The GIA, which stands for Gemological Institute of America, ensures that all of our gemstones are up to industry standards and are of the highest-quality.
We strive to be entirely transparent when it comes to the materials we use for all of our jewelry. Thanks to the GIA, we are able to guarantee the authenticity of our glittering gems.
A:Our jewelry is made from a variety of precious metals, including: nickel-free 925 Sterling Silver, white gold-plated 925 Sterling Silver, 14K Sterling Rose Gold, 14K Sterling White Gold, 10K Sterling Rose Gold, 10K Sterling White Gold, and 18K Vermeil (nickel-free 925 Sterling Silver plated with 18K Rose Gold and Yellow Gold), a plating that is 50% thicker than traditional gold-plated jewelry, which will maintain its beauty for years to come, and Brass (an extremely durable and recyclable metal alloy).
Stones are made from 100% natural gemstones
A:Pronounced Ver-may Vermeil is a legally regulated term and means simply sterling silver that has been completely covered in 18k solid gold, meaning your one-of-a-kind jewelry piece lasts a lot longer without fading or tarnishing than regular gold plating. Our gold plating is thicker than average at 2.5 microns thick. Just like all our pieces, we mostly use recycled metals for our Vermeil jewelry. We’re proud to supply you with authentic and ethically-sourced jewelry, at the best quality for the best price. |
We’re deeply committed to ethical sourcing and maintaining full transparency in our supply chain. We work only with trusted suppliers who align with our values — many of whom are certified members of the Responsible Jewellery Council (RJC).
This ensures that our gemstones are sourced in a way that respects both people and the planet — with responsible labor practices, traceability, and minimal environmental impact at every stage.
Here’s where many of our gemstones are sourced:
- Amethyst – Brazil
- Aquamarine – Brazil
- Black Obsidian – Mexico
- Black Onyx – Brazil
- Black Spinel – Madagascar
- Blue Howlite – Mexico
- Blue Lace Agate – South Africa
- Blue Sapphire – Thailand
- Blue Topaz – Nigeria
- Citrine – Brazil
- Diamonds – Conflict-free, sourced from South Africa, Australia & Canada
- Fluorite – South Africa, China, Mexico, Mongolia, Argentina
- Garnet – Mozambique
- Green Aventurine – India
- Green Howlite – Mexico
- Green Onyx – Brazil
- Labradorite – Madagascar
- Lapis Lazuli – Afghanistan
- Meteorite – Rock from space, sourced from Tucson
- Moonstone – India
- Opal (authentic) – Ethiopia
- Peridot – China
- Pink Tourmaline – Brazil
- Pink Topaz – Nigeria
- Rainbow Moonstone – India
- Rose Quartz – Brazil
- Ruby – Thailand
- Topaz (White) – Nigeria
- Turquoise – Arizona, USA
- White Sapphire – Madagascar
- White Topaz – Nigeria
- White Zircon – Cambodia
For more information about the properties and symbolism of each stone, please refer to the individual product descriptions.
A:
- Our gemstones need to go through 7*24 hours of moonlight purification and spring water purification from the raw stone; to ensure the purity of its energy.
- In the gemstone making process, we usually use handmade, without the involvement of machinery, to ensure that the gemstone is completely natural.
- When the jewelry production is completed, we will ask the priests to perform the revelation ceremony in Taoism, Buddhism, churches and other places. Only through the revelation ceremony can we activate the energy of the gemstone.